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"Tracking Lost" scanning with Artec (Space) Spider

Issue: While scanning with Artec Eva and Artec Space Spider in Artec Studio 17 you may sometimes encounter the error "Tracking Lost"



Cause: the issue is in the product, will be fixed in future releases.

Solution: The issue is fixed in Artec Studio 17 HotFix 2 if you still experience the issue, please get in touch with Artec Support Team


Scan with "Motion tolerance" option enabled -> Scan -> Advanced




In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing

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