Sometimes, Artec Studio can fail to launch without any error messages or other obvious signs of problems. This issue is usually observed as follows:
- you attempt to launch Artec Studio by double-clicking the applicable icon on your desktop
- Artec Installation Center's splash screen is briefly visible
- Artec Studio does not launch, there are no error messages
- sometimes, you might notice the Artec Studio temporarily appearing in the running processes, using Windows Task Manager
This issue could be caused by one of these three things:
a) corrupt studio config file
b) unsupported video card/video card drivers
c) missed/outdated trusted root certificates
To resolve this issue please apply one of the following solution:
a) Remove the studio.conf file located at %appdata%\Artec\[Artec Studio main version]\[Artec Studio exact version], attempt to launch the Artec Studio one more time.
b) Verify that your video card is supported by Artec Studio. More information can be found in this article. Attempt to update or downgrade your video card drivers. We recommend using the driver's version provided by the computer manufacturer and usually available in the applicable downloads section on the manufacturer's website.
(!) especially for the PC/ laptops where Windows Updates are disabled or do not have an access to the internet:
c) Update List of Trusted Root Certificates in Windows 10/8.1/7
In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing firstname.lastname@example.org