(!) Sometimes in order to investigate the issue (crashes/ lockups), Artec Support Team requires some information about the OS and hardware
Microsoft System Information Tool
The Microsoft System Information tool (MSINFO32) displays an extensive summary of your system hardware, installed software and device drivers. When a hardware or software issue requires investigation by the NVIDIA software team, the first step is to reproduce a customer's issue in our labs so that the problem can be root caused.
The Microsoft System Information tool can generate a report that will assist us to setup a system that closely matches the configuration of the customer reporting this problem. While it does not share personal information such as passwords, image files, browsing history or other sensitive information, it does list which applications are installed on your PC, the name of your PC and other basic system specs.
To find out more about Microsoft's System Information tool, please visit:
https://support.microsoft.com/en-us/kb/300887
Generating a MSINFO32 Report
If you are asked to provide a Microsoft System Information MSINFO32 report, please follow the steps below:
- Please press Windows Key + the letter "R" on your keyboard to bring up the to open the Run command window
- Type "msinfo32" in the Open field and left-click OK
- While viewing the Microsoft System Information summary, go to File then choose Save (Please do not use Export)
- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.
Once completed, attach the file to your ticket or email to send to Artec Support team.
In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing support@artec3d.com