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Artec Installation Center fails to launch: "Bad allocation error"

Issue: The Artec Installation Center application fails to launch and displays a "bad allocation" error



Cause: the configuration file is corrupted.



1) Perform a re-login by following the instructions from this article

2) If the issue persists, delete the aic.dat and cache files in the following folder:

C:\Users\USER_NAME\AppData\Roaming\Artec\Artec Installation Center


In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on the "Submit a request" button at the bottom right of the screen or by emailing


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