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Artec Micro fails to connect to the PC


The Artec Micro fails to connect properly and shows an "FT232R USB UART" device with a yellow exclamation mark in the Windows device manager.



Cause: driver issue


With the Artec Micro powered on and connected to your PC, please install a Windows driver update called "FTDI" which can be found in the "view optional updates" section.




In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing

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