Submit a request

Artec Installation Center does not launch with error message: "The application was unable to start correctly (0xc000007b)"

Update: the issue has been resolved in Artec Studio, please update to the latest version.
In case the issue still occurs in Artec Studio version (or newer), please contact


Issue: Artec Installation Center does not launch and displays the following error message:



Cause: Visual C++ Redistributable is corrupted for some reason


Solution: In order to resolve the issue, please download and install the latest Visual C++ Redistributable (2015-2019), then try running the application again.



In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing

Was this article helpful?
0 out of 0 found this helpful