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Artec Installation Center does not launch: "msvcp140_1.dll was not found" error

Update: the issue is solved in Artec Studio (please update to the latest build), if the issue still persists, please contact

Issue: Artec Installation Center does not launch and displays the following error message:


Cause: the required dll files were not installed during Artec Installation Center setup. This a known issue which will be addressed in the next version of Artec Installation Center.

Solution: In order to resolve the issue, please download and install the latest Visual C++ Redistributable (2015-2019), then try running the application again.


In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing

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