When launching Artec Studio, you may encounter the following error message: 'Failed to create open GL context. You may probably have problem with your video drivers or unsupported video card.':
The cause of this issue is usually unsupported video card or its driver version. Please refer to the following articles for more information about choosing a video card and the recommended drivers:
- Choosing a suitable graphics card for 3D scanning and post-processing
- NVIDIA drivers, tested and approved by Artec3D
- AMD Radeon/FirePro drivers, tested and approved by Artec3D
Similar behavior may be caused by a driver conflict with Remote Desktop Protocol (RDP) drivers. Please make sure to you are not utilizing Artec Studio via RDP.
In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing firstname.lastname@example.org