Here is a short video from our Gold Partner Patrick Thorn. It shows the process of 3D-scanning a thin object and its elaborate geometrical features with the Artec Space Spider scanner:
In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing support@artec3d.com