Ask Support
Looking
for answers?

For example: deactivate, download, warranty, NVIDIA, tablet, CAD, choose PC...

Curious to find
out more?
Ask Support
Submit a request
Follow

Scanning mode "Geometry and texture" not working

[Updated], November 2023

Issue:

  • In Artec Studio 13 and earlier: the "Geometry and Texture" scanning mode doesn't work, with the FPS rapidly dropping to zero. The "Geometry only" mode works correctly.
  • In Artec Studio 14 and newer: the FPS (frames per second) is lower than usual.
    In very rare cases, similar issues as in Artec Studio 13 and earlier may occur*.
  • In Artec Studio Log Window UART error message is displayed:mceclip0.png

Cause: The issue is caused by the USB 3.1 chipsets (and chipset drivers) installed in the affected PCs. Two solutions to this issue are outlined below.

 

Solution1:

Note: this solution is only applicable if your computer is equipped with a Thunderbolt 3 port.

It is the most universal solution to restore FPS  we have tested: Artec USB Kit (we recommend it both for Artec Eva and Artec Space Spider)

 

Solution 2:

Note: this solution is only applicable if your computer is equipped with a Thunderbolt 3 port.

One of the most stable and universal solutions that we have tested, and that enables you to use the scanners at full FPS, is a Thunderbolt Docking station with an external power supply. It works perfectly with both Artec Eva and Artec [Space] Spider scanners. The following models have been tested so far:

HP Thunderbolt Dock 120W G2 (universal for all notebooks)

 

mceclip1.pngmceclip0.png

 

Dell Dock station (universal for all notebooks))

mceclip4.png

 

 

 

 

Important:

  • This solution requires a Thunderbolt 3 port and a Thunderbolt 3 adapter with an integrated USB chipset. Regular USB-C to USB adapters will not work.
    tb.png
  • In case you previously applied the modified studio.conf file provided in the Solution 1 section above, please close Artec Studio and delete the custom studio.conf file before using the adapter.
  • Kanex sells both Thunderbolt 3 (USB-C-type connector) and Thunderbolt 2 (older type connector) adapters. Please make sure that you use the Thunderbolt 3 adapter (MPN: K170-1118-BK6I) exactly as specified above.
  • An additional article dedicated to the Kanex Thunderbolt adapter  has been published in the Artec Support Center. 

Note: apart from the Kanex adapter, we have received reports that the Caldigit Mini-Dock Thunderbolt 3 Dual HDMI/DisplayPort adapter may also be an option. After extensive testing, we discovered that the Caldigit adapter oftentimes requires a USB controller driver update in order to function properly. Furthermore, this adapter seems to be incompatible with some computers (e.g. HP Zbook G5/G6).
Therefore, unless you already own a Caldigit adapter, we strongly recommend getting the Kanex Thunderbolt 3 to eSATA + USB 3.0 Adapter instead.

 

Solution 3:

Note: solution  is only applicable for Artec Studio versions 12 and 13, and comes at the expense of lowering the FPS (scanning speed). In Artec Studio 14 and newer, the FPS is adjusted/lowered automatically*.
* In very rare cases, Artec Studio versions 14 and newer may also be affected. In this case, please scroll down to the "Solution 4" section.

For maximum FPS in all Artec Studio versions, scroll down to the "Solution 2 / Solution 3" sections of this article. 

  1. Download the studio.conf file that matches your Artec Studio version:
  2. Update your Artec Studio to the latest subversion (release notes are available here).
  3. Ensure that the Artec Studio application is closed.
  4. Access the hidden AppData folder by following the instructions specific to your Artec Studio version:
    • For Artec Studio 12 users:
      Open the hidden folder C:\Users\[your_windows_user_name]\AppData\Roaming\Artec\Artec Studio 12 Professional\12.x.x.xx (or other applicable version) on your PC
    • For Artec Studio 13 users:
      Open the hidden folder C:\Users\[your_windows_user_name]\AppData\Roaming\Artec\Artec Studio 13 Professional (or other applicable version) on your PC
  5. Replace the existing studio.conf file with the modified file which you downloaded in step 1.
  6. Launch Artec Studio: the "Geometry and Texture" scanning mode should now function correctly, albeit reduced FPS.

For Spider / Space Spider users: (Diagnostic tool and user calibration)

The Diagnostic tool is also affected by the USB 3.1 issue. An external tool is required for calibrating your Spider / Space Spider scanner on affected PCs: USB 3.1 Diagnostic/calibration tool download link.
Usage instructions: Make sure Artec Studio is not running, extract the zipped archive to any folder on your computer and launch diagnostictool.exe.

 

Solution 4:

Note: this solution is only to be used as a last resort for Artec Studio versions 14, 15.0, and 15.1.
In rare cases when the automatic FPS adjustment fails, manual intervention is necessary.

For maximum FPS in all Artec Studio versions, it is best to resort to the "Solution 2" suggested in this article.

  1. Download the studio.conf file that matches your Artec Studio version:
  2. Update your Artec Studio to the latest subversion (release notes are available here).
  3. Ensure that the Artec Studio application is closed.
  4. Access the hidden AppData folder by following the instructions specific to your Artec Studio version:
    • For Artec Studio 14 users:
      Open the hidden folder C:\Users\[your_windows_user_name]\AppData\Roaming\Artec\Artec Studio 14 Professional (or other applicable version) on your PC
    • For Artec Studio 15.0, 15.1, 16 users:
      Open the hidden folder C:\Users\[your_windows_user_name]\AppData\Roaming\Artec\Artec Studio 15 Professional (or other applicable version) on your PC
  5. Replace the existing studio.conf file with the modified file which you downloaded in step 1.
  6. Launch Artec Studio: scanning should now function correctly, albeit reduced FPS.

For Spider / Space Spider users: (Diagnostic tool and user calibration)

The Diagnostic tool is also affected by the USB 3.1 issue. An external tool is required for calibrating your Spider / Space Spider scanner on affected PCs: USB 3.1 Diagnostic/calibration tool download link.
Usage instructions: Make sure Artec Studio is not running, extract the zipped archive to any folder on your computer and launch diagnostictool.exe.

 


Laptop configurations affected by the USB 3.1 issue: 

Please note that this list is not exhaustive and other laptop computers with USB 3.1 chipsets are also very likely to be affected.

  • MSI GT63 8RG-018 TITAN (link): Windows 10, Intel i7-8750Hm, 16 GB RAM, NVIDIA GeForce GTX 1080
  • Dell Alienware 15 R4 (link): Windows 10, Intel i9-8950HK, 32 GB RAM, NVIDIA GeForce GTX 1070
  • Dell Alienware (AW17R5-7811BLK-PUS): Windows 10, Intel Core i7, 16GB RAM, NVIDIA GeForce GTX 1070
  • Predator PH315-51: Windows 10, Intel Core i7-8750, 32GB RAM, NVIDIA GeForce GTX1060, 1 x USB Type-CTM port: USB 3.1 Gen 1 (up to 5 Gbps), 2 x USB 2.0 ports, 1 x USB 3.0 port)
  • Dell New XPS 15 (link): Windows 10, Intel Core i9-8950HK, 32 GB RAM, NVIDIA GeForce GTX 1050Ti
  • Razer Blade 15 (2018) (link): Windows 10, Intel i7-8750H, 16 GB RAM, NVIDIA GeForce GTX 1070 Max-Q
  • Macbook Pro 15" (2018): Windows 10 on Boot Camp, Intel i9, 32GB RAM, Radeon Pro 560X
  • Lenovo P52: Win 10, 32gb Ram, Nvidia P3200 with Max-Q design, I7 8850-H
  • Schenker XMG Neo 15": NVIDIA GeForce GTX1060, Intel Core i7-8750H
  • HP ZBook 15" G5: Win 10, i7-8750H, NVIDIA Quadro P1000
  • HP ZBook 15" G6: Win 10, i7-9750H, NVIDIA Quadro T1000
  • HP ZBook 17" G6: Win 10, i7-9850H, NVIDIA Quadro RTX 3000

In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing support@artec3d.com

 

Was this article helpful?
0 out of 0 found this helpful