The Artec 3D support team provides (limited) support for all discontinued Artec scanner models. We do our best to offer advice and assistance to owners of these devices.
On request, we can handle maintenance and/or repair of a discontinued scanner at our Artec service center in Luxembourg.
For information on the compatibility of your discontinued scanner with newer versions of the Artec Studio software and/or newer versions of the Microsoft Windows operating system, consult the table below.
Artec S, M, L (metallic shell) |
Artec MH & MHT (older series) |
Artec MH & MHT (newer series) |
|
Scanner series | CP, CD, SL, M2, LS | DS, AI | AG, AC, W2, T2 |
Windows OS compatibility |
Windows 7 only, frequent compatibility issues under Windows 8 & 10 |
Windows 7, 8 & 10 | |
Artec Studio 9, 10 & 11 compatibility |
Supported; drivers installed automatically |
Supported; drivers installed automatically |
|
Artec Studio 12 compatibility |
Supported; |
Supported; drivers installed automatically |
|
Data processing with the latest algorithms (e.g., auto-alignment, Autopilot, etc.) |
Only data from the CD, DS, AI, SL and M2 series supported | Supported | |
Artec Studio 13, 14, 15, 16, 17, 18, 19 compatibility |
Only CP series are supported with limited functionality |
Supported; drivers installed automatically |
Note: Artec Studio 13, 14, 15, 16, 17, 18, 19 will only support discontinued scanners from the following series: CP, SP, AG, AC, W2 and T2. This policy began on April 24, 2017, following the release of Artec Studio 12.
In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing support@artec3d.com