Artec Installation Center fails to start with "Can't run cosecas.exe from С:/Program Files/Artec/Artec Installation Center"

published/ modified 26/08/2024

 

Issue: Artec Installation Center failes to start with "Can't run cosecas.exe from C:/Program Files/Artec/Artec Installation Center"

 

 

Cause: In majority of cases, the issue caused by antivirus software blocking or removing cosecas.exe

 

Solition:

• Verify File Existence:
  Check if the file cosecas.exe exists in the directory C:/Program Files/Artec/Artec Installation Center. If the file is missing, please reinstall the Artec Installation Center.

• Temporarily Disable Antivirus:
  If the file is present, temporarily disable your antivirus software and attempt to run the Artec Installation Center again. If this resolves the issue, add cosecas.exe to your antivirus exceptions.

• Check User Permissions:
  Ensure the user has sufficient rights to run the program. Try running both the installation and the program with administrator rights. To do this, right-click on the installation file or the program icon and select "Run as administrator."

 

In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing support@artec3d.com