Submit a request

3D scanning in 6 easy steps

You will always get the best possible results, if you're using the recommendations, listed below:

  • Make sure there are enough features to track
  • Always keep the surface in the middle of the screen during scanning
  • Look only at the screen, not at the object
  • Monitor the distance meter at all times
  • Always aim to keep scanner at the medium distance
  • Point scanner at the object from different angles, always move your wrist


In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing




Was this article helpful?
0 out of 0 found this helpful