Issue: "Cannot connect to Artec Ray II. Check your device's Wi-Fi connection" error message in Artec Remote while connecting to Artec Ray II using proper login credentials.
Cause: The scanner has older firmware installed.
Solution: Please update Artec Ray II firmware to v6.04.204. More information is available in the article.
In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing support@artec3d.com